FAQ & support
Quick answers to the questions we hear most, a few troubleshooting tips for when something does not go to plan, and how to reach us if you are still stuck.
Frequently asked questions
What file formats can I upload?
Analitika accepts CSV, XLSX, and XLS files.
How large a file can I upload?
Up to 100 MB per file, on every plan.
Is there a row limit?
No — rows are unlimited on every plan.
What are the three analysis modes?
New Analysis (Novel mode) for a fresh, multi-round analysis of an uploaded file; Blueprint to replay a saved analysis on a new file with matching columns; and Meta-analysis to synthesize insights across analyses you have already saved. See Guides for depth.
How many analysis rounds can I run?
Up to 4 rounds per analysis on every plan. The default depends on your plan — 1 (Starter), 2 (Standard), or 4 (Pro) — and you can change it at the Analyze step.
How do I get my results out?
Download an HTML report that bundles your insights, charts, and a data summary into a single file. You can also save an analysis to reuse later.
What's the difference between the plans?
Plans differ by their monthly usage quotas. For the full comparison, see Billing & tiers.
Is there a free plan or trial?
No — all plans are paid.
How do I upgrade?
Open the Profile dropdown in the top-right corner, click Upgrade Plan, and complete the secure hosted checkout. See Billing & tiers.
How do I sign in?
Use the embedded sign-in on the login page. After your first sign-in the page briefly reloads to establish your session.
Troubleshooting
Files must be CSV, XLSX, or XLS, and the file's actual content is validated — a file with the wrong extension or corrupted/renamed content is rejected. Re-save it as a genuine CSV or Excel file and try again.
The limit is 100 MB per file. If your file is larger, split it or reduce it before uploading.
Monthly round quotas (New Analysis / Blueprint / Meta-analysis) depend on your plan and reset each month. If you regularly hit them, consider upgrading — see Billing & tiers.
Refresh the page — a brief reload is normal right after your first sign-in. If it persists, contact support.
Saved analyses appear in the saved-analyses browser, and they are what power Blueprint and Meta-analysis.
Contact support
In the app, open the Profile dropdown in the top-right corner and click Contact Support. A dialog shows the support email you can copy.
You can also email us directly at [email protected]. When you use the in-app link, the subject line "Analitika Support Request" is prefilled for you.